Return & Refund Policy
Return Conditions
Items that have been altered or tested cannot be returned. Only parts in their original condition with identifiable markings are eligible for return. Damaged items from shipping are handled separately by our specialized team.
Reporting Issues
To report any problems with your order, please contact us by mail, email, or fax, providing details about the issue and the specific part.
Defective Parts Process
Important: Call us at +1 855-873-4626 within 24-48 hours of receiving your package.
If a part is broken or defective, contact our customer care team immediately. Do not return the item before receiving a Return Merchandise Authorization (RMA). Once approved, return the part within 7 business days using the provided address. Refunds or replacements are issued after inspection and verification.
Our Warranty Promise
We guarantee our auto parts and strive to ensure your satisfaction. For questions or assistance, call us at +1 855-873-4626 or visit shopitautoparts.com.